How to use Zelle

Send Money to Almost Anyone You Know*

Renasant is proud to bring you Zelle, a new way to send and receive money between almost any U.S. bank account in minutes.* Securely move money through the mobile banking app you already use and trust. Using Zelle is quick and easy and requires no special set up. As a Renasant client, you already have access to Zelle without the hassle of downloading a new app or giving away your personal information to another company.

*Must have a bank account in the U.S. to use Zelle®. Transactions typically occur in minutes when the recipient's email address or U.S. mobile number is already enrolled with Zelle®.

Zelle® is intended for sending money to family, friends and people you know and trust. If you are unsure of a recipient’s email address or mobile phone number, before using Zelle® to send money to that person, you should contact the recipient to confirm the information.

Once a payment is made, you can only cancel the payment if the recipient hasn’t yet enrolled with Zelle®. If your recipient has already enrolled in Zelle®, money is sent directly to your recipient’s bank account and cannot be canceled.

Zelle® does not offer a protection program for any authorized payments made with Zelle® - for example, if you make a purchase using Zelle® but you do not receive the item or the item is not as described or as you expected.

This is How Money Moves®
Step 1
Open the Renasant Bank app

Open the Renasant Bank mobile app, and tap the Zelle icon. If your email address or phone number is enrolled with us, you can get started right away.

If you do not have the Renasant mobile banking app, download it from the Apple App or Google Play store. Open the app, click on the Zelle® icon and confirm your email or phone number. If you receive a notification that someone has sent you money prior to enrolling, follow the same instructions above to enroll the email address or U.S. mobile number your sender used to send you money. Transactions typically occur in minutes when the recipient's email address or U.S. mobile number is already enrolled with Zelle®. The daily and one-time sending limit is $750.

Step 2
Choose an option

Select whether you wish to send or request a payment.

Step 3
Pick From Your Contacts

Select who you wish to send money to or request payment from—either from your contacts or by entering their email or phone number.

Step 4
Enter the Payment Amount

Enter the amount you wish to send or request, and review the payment. If everything looks good, tap send/request and you’re done!

See some frequently asked questions about Zelle .

Download Zelle FAQs

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

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