Inclusivity & Accessibility
Renasant Bank is committed to making our website's content accessible and user friendly to everyone. If you are having difficulty viewing or navigating the content on this website, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please call our Customer Experience Center at 1-877-367-5371 or email our team at [email protected] with "Disabled Access" in the subject line and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement.
We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies. Additionally, while we do not control such vendors, we strongly encourage vendors of third-party digital content to provide content that is accessible and user friendly.
Renasant has more than 195 locations across seven states. Our locations are service animal- and guide dog-friendly.
ATMs and ITMs
Renasant has more than 225 ATMs & ITMs across our footprint. Each ATM & ITM is equipped with a jack for headphones.
Online and Mobile Banking Accessibility
For optimal online experiences, we encourage use of the latest versions of your web browser and assistive technology, as well as downloading the latest version of our mobile banking app. Below are a few accessibility features on renasantbank.com.
• On a Windows PC computer, press the Windows key and plus sign (+) at the same time. Continue pressing plus (+) until you have zoomed in as far as you need. You can also use the "Magnifier" application under "Accessories" to zoom in.
• On a Mac computer, navigate to "System Preferences", open "Universal Access" and select the "Seeing" tab. From there, check the box under "Zoom" to "On."
• On your Apple device, tap "Settings", then "General", then "Accessibility." Tap the "Zoom" button and toggle it to "On."
• In Mozilla Firefox, select "Options", then "Content", then "Fonts & Colors."
• In Safari, select "Preferences," then the "Appearance" tab, then hit the "Select…" button next to the font fields.
• In Chrome, navigate to "Preferences," activate the "Show advanced settings" link, navigate to the "Web content" heading and there will be several accessibility options, including:
- Font size
- Customize fonts
- Page zoom
• There are various free options available including VoiceOver for Mac and NVDA for Windows. We recommend JAWS for Windows. You can use this with your web browser of choice.
• Screen readers accept input in a variety of ways, but one of the most common forms is through your keyboard. For example, by pressing the down arrow in JAWS, you are able navigate through the items on the page. JAWS will also accept Braille input.
There are many features to use on your mobile device to assist in accessibility. Below are some tools you can use for both your Android and your iOS device(s):
• VoiceOver for iOS and TalkBack for Android are the screen readers that come built-in to the operating systems. To turn on VoiceOver, navigate to "Settings," then "General," to "Accessibility," and then turn "VoiceOver" on. You can set the “Accessibility Shortcut” to “VoiceOver” from the "Accessibility" page in order to triple-click the "Home" button to toggle VoiceOver on and off. TalkBack has a similar feature. Go to Settings > Accessibility > TalkBack to turn on TalkBack. To enable TalkBack shortcut, go to Settings > Accessibility and turn on the Volume Key Shortcut. You can then hold the volume keys for a few seconds to turn TalkBack on or off.
• "Zoom," "Magnifier," "Invert Colors," "Color Filters," and "Reduce White Point" are other features and tools on iOS that you can use and are available through the “Accessibility Shortcut.”