Update Your Contact Information

Before Friday, August 1, 2025, verify that your phone number, email address and mailing address are correct within The First Online and Mobile Banking.

We will use your phone number and email address within The First Online and Mobile Banking to ensure a smooth login process to Renasant Online Banking and the Renasant Mobile app on Monday, August 4, 2025.

Four Ways to Update Your Contact Information

• Complete a self-service update in The First Online and Mobile Banking using the following instructions.
• Send a message in online banking requesting an update.
• Request an update in your local branch.
• Call our customer care team at 1-855-257-2265.

How to Update Your Contact Information in The First Online or Mobile Banking

1. Log in to The First Online or Mobile Banking
   • Remember to save your username for future log in to Renasant Online and Mobile Banking on August 4.
2. Click the user profile icon, which appears as a circle in the top-right corner of the screen. The circle displays your initials or a profile picture you have uploaded to the system.
   • In online banking, you will also need to click Profile. In mobile banking, you can skip this step.
3. Review your email address, phone number, and mailing address.
4. If changes are needed, click Edit, update your information, and click Save.

How to Update Your Contact Information in The First Connect Online or Mobile Banking

1. Log in to First Connect Online or Mobile Banking.
   • Remember to save your username for future log in to Renasant Online and Mobile Banking on August 4.
2. Open the navigation menu.
3. Select Settings and Security.
4. Click Update My Information.
5. Review your email address, phone number, and mailing address.
6. If changes are needed, click Edit, update your information, and click Save.
• If your mailing address needs to be updated, please contact your local branch or customer care at 1-855-257-2265.