Q: When is the merger of Metropolitan Bank with and into Renasant Bank?
A: Saturday, July 1, 2017. The conversion of services and systems will take place on Monday, September 25, 2017.
Q: What information should I receive?
A: Renasant Bank is committed to making sure that clients of Metropolitan Bank are aware of the changes that will be taking place with the merger of these two banks. Several communications pieces are being mailed to Metropolitan clients beginning mid-June.
In addition to account disclosures and documents required for regulatory purposes, key information will be provided in a Disclosure Booklet and a Conversion Guide as well as letters to online banking clients. All of the mailings provide important information that clients should read in order to be prepared for the changes that will take place as part of the conversion on September 25, 2017.
Q: Who should I call for questions regarding my account prior to September 25, 2017?
A: Please contact your local office or call 1-844-808-2265 to speak with Metropolitan’s Client Experience Center with any questions or to obtain copies of any of the conversion materials as they become available.
Q: Who do I call for questions regarding my account after September 25, 2017?
A: Renasant Bank’s Call Center is available to answer any questions that you may have on your account after September, 25, 2017. Please call 1-877-367-5371 to speak with a Financial Services Representative, visit your local office, or call Renasant Bank’s 24-Hour Account Information Service at 1-800-680-1601. Information concerning how to sign up for Renasant’s 24-Hour Account Information Service will be provided in the Conversion Guide. You may also continue to call your local office or Managing Director.
Q: Will my account number change?
A: Unfortunately, some account numbers will change. However, Renasant will work closely with these clients to ensure that their banking transactions are not impacted. A letter will be mailed to those impacted in August and will include important information related to this change.
Q: May I continue using Metropolitan Bank checks?
A: Yes. If you do not receive a letter about a change in your account number, you may continue using your current check supply. When you reorder checks through Renasant’s check vendor, your new checks will be updated.
PLEASE NOTE: Should you receive a letter indicating that your account number has changed, please be sure to follow the instructions included in the letter as it pertains to obtaining checks for your account.
For those who did not receive a letter, please continue to use your current Metropolitan Bank check supply until your next check order as indicated above. At that time, your checks will be updated to reflect Renasant’s name and routing transit number.
A Conversion Guide, which details important information on your accounts and any changes, will be mailed to each client in August.
Q: Will I receive a new debit card on or before September 25, 2017?
A: Yes. A Renasant Bank MasterCard® debit card will be mailed to all active cardholders in September. However, your Metropolitan Bank Visa® debit card will continue to work for a maximum of 90 days after the September 25th conversion.
Q: Will my card continue to work in Apple Pay®?
A: Your Metropolitan VISA card will no longer work with Apple Pay effective Thursday, September 21, 2017. Your new Renasant MasterCard Debit Card will work with Apple Pay beginning Thursday, September 21, 2017.
Q: Will my ACH deposits/debits continue?
A: Yes. There will be no changes to your scheduled automated deposits and withdrawals.
Q: Will I have access to Renasant Bank’s online banking?
A: Yes. All clients will have access to Renasant’s online banking systems. If you are a current online banking user with Metropolitan, your access will be converted to Renasant’s online banking systems. You will receive a letter detailing the process for accessing your new online banking account and can begin using Renasant’s Online Banking on September 25, 2017. If you are not currently an online banking user at Metropolitan Bank, please read on for information as to how and when you can enroll in Renasant Online Banking.
Q: I do not currently have online banking, but I would like to enroll. Can I do that now?
A: Yes. If you enroll in Metropolitan’s Online Banking prior to Friday, September 22, 2017, your account will be converted to Renasant’s Online Banking. If you do not choose to enroll in Metropolitan’s Online Banking prior to Friday, September 22, 2017, Renasant offers a simple enrollment process for new clients.
After September 25, 2017, visit our website at www.renasantbank.com and choose our Personal product from the Account Login drop down box to begin the enrollment process. If you are interested in using our Basic Business or Enhanced Business products, please visit your local office to speak with one of our Treasury Services Directors. Unless you have an existing Renasant account, enrollment to Renasant Online Banking should not be initiated prior to Monday, September 25, 2017.
Q: Will I have to set up my vendors/payees in Renasant’s bill pay?
A: No. Your bill payees will be automatically converted to Renasant’s Bill Pay system.
Q: Will my scheduled bill payments continue?
A: Yes. Any scheduled bill payments will be converted to Renasant’s Bill Pay system. A letter highlighting important information regarding scheduled bill payments that were previously scheduled by you to be sent on certain future dates will be mailed to you in August.
Q: Will I need to re-enroll to receive electronic statements (“eStatements”)?
A: Yes. Renasant Bank produces electronic statements for all clients who elect to receive them. Due to regulatory requirements, clients will be required to enroll accounts for electronic statements beginning Monday, September 25, 2017. Renasant’s eStatements are available through Renasant’s Online Banking solutions. A letter will be mailed to all current online banking clients in August that will provide step-by-step instructions for selecting your accounts for eStatements.
Q: Will my prior eStatements be available in Renasant Online Banking?
A: Yes. However, estatements prior to September 25th may not be available immediately in Renasant Online Banking system but will be made available as soon as possible thereafter.
Q: Will my Metropolitan Mobile Banking App work after conversion?
A: No. The current Metropolitan Mobile Banking App will not work after Friday, September 22, 2017. Renasant offers mobile banking for both consumer and business clients for Apple® and Android® phones and tablet devices.
Two things you will need to do to access Renasant mobile banking: 1. Refer to the Conversion Guide for steps to follow prior to logging into Renasant Mobile Banking App beginning Monday, September 25, 2017. 2. Please visit the Apple App Store or Google Play Stores to download our free Renasant Mobile Banking App. In addition, visit Renasant’s website (www.renasantbank.com) to view the features offered through these apps.
Q: Will I still have access to Telephone Banking services with Renasant Bank?
A: Yes. Renasant Bank’s 24-Hour Automated Account Information Service provides quick access to your deposit and loan accounts. Please call 1-800-680-1601 to begin using this service on or after Monday, September 25, 2017.
METROPOLITAN LOANS (NON-MORTGAGE)
Q: Will the address for my loan payments change?
A: Yes. Your loan processing will not change, however, the address for mail-in deposit will change. Effective Monday, September 25, 2017, mail-in payments should be sent to: Renasant Bank, PO Box 4140, Tupelo, MS 38803
METROPOLITAN MORTGAGE LOANS
Q: Will the address for my mortgage loan payments change?
A: No. You will continue making your mortgage payments as usual to the address you currently use.
CERTIFICATE OF DEPOSIT (CD) ACCOUNTS
Q: What will happen to my CDs?
A: Your CD rate and term will remain the same until maturity.
Q: What is the Renasant Bank routing number?
A: 084201294. However, your Metropolitan routing number will continue to work so there is no need to change or update your direct deposit, ACH withdrawals or other forms of payments.