To our valued customers,
As your trusted financial partner, we understand this is an uncertain time for our employees, customers and communities given the events surrounding the coronavirus (COVID-19) pandemic. As such, we want to let you know of some actions we are taking to ease any uncertainty and provide reassurance that you will still be able to conduct your financial business.
Our goal is always to provide an excellent customer service experience at every interaction you have with Renasant, whether that be with our banking services, mortgage lending, or wealth and insurance services. To ensure your safety and well-being, as well as that of our employees, on Friday, March 20, 2020, we will temporarily transition our branch operations to drive-thru only.
We will continue working hard every day to earn your confidence and trust. Our employees are prepared and eager to assist with your banking needs as we navigate this temporary environment together. We have enhanced our services available through the drive-thru that you would normally conduct inside a Renasant location and remain available for other services by appointment. Please visit the locations page of our website for the phone number of your local Renasant office and, for access to services required within a branch, contact your banker to make an appointment. Locations without drive-thru capabilities will also be by appointment only.
We encourage you to take advantage of our products and services that give you flexible banking options. Through our secure online banking and mobile banking services, you can access:
- payment options via online banking including mobile, Zelle, Apple Pay, Google Pay, and Masterpass
- a network of ATMs and ITMs
- debit cards
- direct deposit
- mobile deposit – deposit checks from your mobile phone
- night depository
- bill pay
- text banking
- 24-hour automated account information service (1.800.680.1601)
- loan payments for customers who do not utilize online banking
During times of change, it is especially important to be aware of the risk of fraud. You may receive emails or calls posing as the government or other well-known organizations in an attempt to steal your identity, information or install malware on your computer. Never enter personal information, provide any sensitive information or click on links in these emails.
Although you may receive communications from us via email or telephone as we try to be as flexible as possible to serve our customers, Renasant Bank and its employees will never ask you for your user name, password or other electronic banking credentials on an email, call or otherwise. If you think your information or bank account has been compromised, please contact us immediately at 800.680.1601
Contact Us – online through email
By phone 800.680.1601
On Facebook and Twitter but never share any personal information online or on social media
At Renasant, we remain open for business, and in these unprecedented and challenging times, the safety of our employees and customers, both physically and financially, are of utmost importance. We thank you for your patience and flexibility as we navigate these rapidly-changing events.
As always, we thank you for being a loyal Renasant customer.
President & CEO