A new digital experience for you!

On Saturday, June 24, 2023, we introduced a new digital banking experience for you. From online to mobile banking, your digital experience with us just became more efficient and simple. See what you can expect as well as many of your new digital banking features below.


Action items required before the update:

Please know your User ID and Password prior to the digital banking update. You will manually enter this on your first online banking or mobile banking login after the update. If you are not familiar with your existing password, please take this opportunity to reset your password prior to Saturday, June 24, 2023.



Action items required during the update:



For online banking:

  1. Continue logging in as normal to check your account.
  2. After logging in with your current User ID and password, the online banking system will take you through a few “In Progress” screens.
  3. After first login to the new online banking experience, you may be prompted to update your current User ID due to new User ID requirements.
  4. Then, you will continue to a refreshed home screen with your accounts, account balances, and other features and benefits.

For mobile banking:

  1. You will need to download the Renasant Mobile app.
    • If you have automatic updates enabled for applications on your device, the Renasant Mobile app will automatically download the new app.
    • If you do not have auto updates enabled for applications on your phone, the old Renasant Mobile app will guide you through the process to upgrade to the new Renasant Mobile app.
  2. When the Renasant Mobile app is installed, log in to the app using your existing User ID and password for mobile banking.
    • Your User ID will continue to be case sensitive, and you will be required to manually enter your credentials for the first login. Biometrics can be turned on after your initial login.
  3. After first login to the new mobile banking experience, you may be prompted to update your current User ID due to new User ID requirements.
    • If you are required to update your User ID, Biometrics can be turned on after you are prompted to change your User ID.
  4. Upon login, enjoy the new experience designed for ease of use and accessibility. If you have issues with your digital banking experience, please contact our Customer Experience Center at (877) 367-5371.


For Renasant Card App:

  1. You will need to download the latest Renasant CardApp from the App Store/Play Store.
    • If you have automatic updates enabled for applications on your device, the Renasant Card App will automatically download the new app.
    • If you do not have auto updates enabled for applications on your phone, you will need to manually go to the App Store/Play Store and update to the latest app or follow the prompts in the existing Renasant Card App to update.
  2. When the Renasant Card App is installed, you may need to authenticate again with the new Renasant Mobile app which you may have installed already.
  3. After you login to the new Renasant Mobile app, you can click on the Renasant Card App link for managing cards and you can set biometrics.
  4. Going forward, you can directly use the Renasant Card App with biometrics.

    5. If you have issues with your digital banking experience, please contact our Customer Experience Center at (877) 367-5371.



    Online Banking Tutorials    Mobile Banking Tutorials

*As a reminder, Renasant will never contact you by text, email or phone and request your user credentials.


*NOTE: If your current online banking account is linked to a third party aggregator (Plaid, Intuit, Mint, Yodlee, etc.), it may take 4 to 6 weeks for these connections to work properly. This is out of the bank’s control because each aggregator has to change their signon process for Renasant’s new online banking experience.

Our Customer Experience Center support hours are Monday – Friday between 7:00 AM - 7:00 PM CST and Saturday between 8:00 AM – 2:00 PM CST to best serve you as we expand your digital experience.
Call the Customer Experience Center
at (877) 367-5371

Featured benefits

Push notifications

Receive push notifications for completed transfers and transactions; changes to personal information, username, or password; locked accounts; successful or failed logins; and transactions over $500.

External Transfers

With the new capability of external transfers in online and mobile banking, you can transfer your money between your Renasant Bank accounts and your accounts at other financial institutions.

Zelle® for Online Banking

Now you can easily send and receive money directly with friends and family with Zelle through consumer online banking.*

Live chat with a Renasant Customer Experience Specialist

Have questions about your account? Chat with a Customer Experience Specialist straight from online banking or the mobile banking app.

 

More Features:

  • New look and appearance
  • Ability to enroll in mobile banking only
  • Renasant location search abilities within online and mobile banking
  • Display of mobile deposit limits
  • Secure Messaging
  • Running balances after each transaction in the Renasant Mobile app
  • Additional self-help such as external transfer automation and address change
  • Show Full Account Numbers or Hide all but Last Four Digits
  • Rearrange the Order of Accounts/Hide Accounts

 

*Please note that text message banking will no longer be available with this update, but new features such as push notifications to receive real time updates concerning your banking accounts are available to you.

 

More Features:

  • New look and appearance
  • Ability to enroll in mobile banking only
  • Renasant location search abilities within online and mobile banking
  • Display of mobile deposit limits
  • Secure Messaging
  • Running balances after each transaction in the Renasant Mobile app
  • Additional self-help such as external transfer automation and address change

 

*Please note that text message banking will no longer be available with this update, but new features such as push notifications to receive real time updates concerning your banking accounts are available to you.

Frequently Asked Questions

Will I need to update any of my personal information within online or mobile banking?

You will not need to update any personal information.

Will I need to update any login information for online or mobile banking?

• You will be prompted to update your user ID if your current user ID does not meet the new User ID criteria.

• New User ID criteria:

  • User IDs no longer acknowledge case sensitivity, so your user ID could be typed in all capital letters or all lowercase letters, and the login system will process the information the same way.
  • Spaces are not allowed.
  • Any special characters outside of the characters below will not be allowed.
    • .
    • -
    • #
    • @
    • _
    • $
    • %
    • ^
    • +
    • /
How do I download the new Renasant Mobile app?

On June 24, 2023 when you open the old Renasant Mobile app, you will be prompted to start the upgrade for the new Renasant Mobile app.

• If you do not have auto updates enabled for applications on your device,

  • when you open the old Renasant Mobile app, you will be prompted to begin downloading the new Renasant Mobile app and guided through the process of downloading the new app.

• If you have auto updates enabled for applications on your device,

  • the application store will automatically download to the new Renasant Mobile app.
When logging into the new online banking system, will I need to go through a different process for logging in?

No. You will continue logging in as normal and entering your online banking User ID and password. Upon login, you may be guided through a few in progress screens before landing on the new updated home screen with your accounts, account balances, and more.

Does it matter which internet browser I use?

Ideal browsers for Renasant online banking use are Google Chrome and Microsoft Edge.  

If I have pending transactions in my accounts when the online and mobile banking upgrade occurs, will my transactions be cancelled or put on hold?

No. All transactions will resume as normal. The upgrade of the online banking and mobile banking systems does not affect your pending transactions. 

Will I need to set up new online banking alerts?

No. All of your previously set up online banking alerts will be carried over in the online banking system. However, you will have to set up all push notifications on your mobile device. 

How to enroll in new Push Notification Alerts?

You will need to enroll in Push Notifications in the mobile app. However, you can manage which alerts you would like to receive in online and/or mobile banking. 

How much account transaction history will be available?

Customers can search transactions by a date range of 540 days using the “More Search Options” and “By Date” options.. 

What will happen to payments I have pending in Bill Pay during the transition?

Pending payments in Bill Pay will continue to process with no interruption. Furthermore, payments previously set up in Bill Pay will migrate over as recurring and scheduled.  

Will I be able to view my past statements?

You will be able to view your past statements.  

Will this affect the Renasant Card App?

This update will not affect your Renasant Card App experience, and you will not be expected to re-enroll in Renasant Card App if enrolled before the update. 

Will my old Renasant Mobile app still work?

No. Your old Renasant Mobile app will not work after June 23, 2023. However, upon opening the old Renasant Mobile app after June 24, 2023, you will be guided through the process for downloading the new Renasant Mobile app to resume mobile banking.

Will secure messaging be available?

Yes, Secure Messaging will be available under the Communications tab after logging in. 

How do I access LiveChat?

Upon logging into online banking, click on the green “Got Questions” bar in the bottom right corner of the screen, and then click “Live Chat” 

Upon logging into the mobile app, click the “?” in the top right corner of the app, and then click “Live Chat” 

How can I get my bank info to work using a third party app (Plaid, Intuit, Mint, Yodlee, etc.)?

If your current online banking account is linked to a third party aggregator (Plaid, Intuit, Mint, Yodlee, etc.), it may take 4 to 6 weeks for these connections to work properly. This is out of the bank’s control because each aggregator has to change their signon process for Renasant’s new online banking experience. 

Will this update affect Basic Business Internet Banking and Enhanced Business Internet Banking users?

No. This update will only affect personal banking users.

Take a deep dive into Renasant’s suite of online and mobile products with Digital Discovery. This set of easy-to-use tutorials allows you to visualize and walk step-by-step through our digital products.
Learn more about digital banking

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

*Must have a bank account in the U.S. to use Zelle®. Transactions typically occur in minutes when the recipient's email address or U.S. mobile number is already enrolled with Zelle®. If the recipient is not yet enrolled with Zelle® it may take between 1 and 3 business days after they enroll.  Dollar and frequency limits apply.

Zelle® is intended for sending money to family, friends and people you know and trust. If you are unsure of a recipient’s email address or mobile phone number, before using Zelle® to send money to that person, you should contact the recipient to confirm the information.

We will send you an email alert with delivery detail immediately after the payment is made.  Once a payment is made, you can only cancel the payment if the recipient hasn’t yet enrolled with Zelle®. If your recipient has already enrolled in Zelle®, money is sent directly to your recipient’s bank account and cannot be canceled.

Zelle® does not offer a protection program for any authorized payments made with Zelle®, for example, if you make a purchase using Zelle® but you do not receive the item or the item is not as described or as you expected.

Before you leave this website…

Renasant Bank has no control over any website hyperlinked to or from this Website. Our Terms of Use linked at the bottom of this page state your agreement when you access such third party sites. In no event shall Renasant Bank be responsible for your use of a hyperlinked site. Please contact us for concerns or comments about such third party sites.

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